Terms & Conditions

1. Use of the Website

The website must only be used for lawful purposes. Users must not use the website in any manner that may damage the website, disrupt its services, or attempt unauthorized access to its systems or data.

2. Products & Prices

Al-Aaly aims to display accurate and up-to-date product and pricing information.

However, unintentional errors may occur in product descriptions, prices, or stock availability. In such cases, the company will address the matter in accordance with applicable laws.

Prices displayed on the website are in Kuwaiti Dinars unless otherwise stated.

3. Orders

Submitting an order through the website constitutes a request to purchase and is subject to product availability, successful payment, and any required verification procedures.

The company reserves the right to contact the customer when necessary to confirm or clarify order information.

4. Payment

The available payment methods will be displayed on the website during checkout.

Electronic payments are processed through payment service providers and may be subject to the terms and conditions of the payment provider and the card-issuing bank.

5. Delivery

The company will arrange delivery of orders to the address provided by the customer during checkout.

Delivery times may vary depending on the delivery area, product availability, operational circumstances, and other factors outside the company's reasonable control.

6. Returns & Exchanges

Returns, exchanges, and refunds are subject to the Return, Exchange & Refund Policy published on the website and the applicable laws and regulations of the State of Kuwait.

Nothing in these website terms is intended to affect any statutory consumer rights.

7. Warranty

Products covered by a warranty are subject to the applicable warranty terms of the manufacturer, authorized agent, or supplier, depending on the product and circumstances.

Warranty coverage generally does not include damage caused by misuse, breakage, or improper use, subject to the applicable warranty terms for the relevant product.

8. Intellectual Property

All content published on the website, including text, images, logos, designs, and marketing materials, is owned by Al-Aaly or used under appropriate rights or licenses.

Such content may not be copied or reused without prior authorization unless otherwise permitted by law.

9. User Responsibility

Users are responsible for ensuring the accuracy of the information provided when placing an order, including their name, phone number, and delivery address.

The company will process orders based on the information provided by the customer.

10. Third-Party Services & Websites

The website may rely on services provided by third parties, including payment services, hosting providers, delivery companies, and analytics providers.

Such services are subject to the terms and policies of their respective providers.

11. Force Majeure

The company shall not be liable for delays or inability to perform its obligations resulting from circumstances beyond its reasonable control, including natural disasters, government decisions, interruptions to essential services, or other exceptional circumstances, to the extent permitted by law.

12. Changes to These Terms

Al-Aaly may update or amend these Terms & Conditions from time to time to reflect changes to the website, services, or legal and regulatory requirements.

The updated version will be published on the website. Continued use of the website following publication of the updated terms will be subject to those terms, without prejudice to the customer's statutory rights.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the State of Kuwait.

The competent authorities and courts of Kuwait shall have jurisdiction over any dispute, subject to any rights and jurisdictional requirements provided by applicable law.

14. Contact Us

For questions or complaints relating to products or orders, please contact our customer service team through the official communication channels displayed on the website.