Privacy & Data Protection Policy

1. Information We May Collect

When using the website or completing a purchase, we may collect certain information required to provide our services, including:

• Name.
• Phone number.
• Email address.
• Delivery address.
• Order details.
• Invoice information.
• Customer service communication details.
• Information related to orders and payments.

2. How We Use Information

The company uses collected information for legitimate and necessary purposes related to providing its services, including:

• Processing and fulfilling orders.
• Delivering products.
• Communicating with customers regarding their orders.
• Processing returns, exchanges, and warranty requests.
• Providing customer service and support.
• Issuing invoices and required documents.
• Improving website performance and services.
• Protecting the website and reducing fraud or unauthorized use.
• Sending promotional offers and marketing updates where permitted and in accordance with applicable requirements.

3. Payment Information

Payments may be processed through approved electronic payment service providers or specialized third-party payment processors.

The company does not intend to store sensitive bank card information on its systems where payment is processed directly through the payment service provider.

Payment information is also subject to the policies and terms of the payment service provider being used.

4. Sharing of Information

Al-Aaly does not sell or rent customers' personal information.

Necessary information may be shared with service providers that assist the company in fulfilling orders, including:

• Delivery and shipping companies.
• Payment service providers.
• Technology and hosting service providers.
• Service providers involved in operating the website.

Information will only be shared to the extent necessary to provide the relevant service or comply with legal and regulatory obligations.

5. Information Security

The company takes appropriate technical and organizational measures to help protect customer information against unauthorized access, use, disclosure, or modification.

However, no electronic system or method of transmitting information over the internet can be guaranteed to be completely free from risk.

6. Cookies

The website may use cookies and similar technologies to improve the user experience, remember certain preferences, analyze website usage, and improve services and advertising where applicable.

Users can control cookies through their browser or device settings. Disabling certain cookies may affect some website functions.

7. External Links

The website may contain links to websites or services operated by third parties.

Al-Aaly is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those third parties.

8. Retention of Information

The company retains information for as long as necessary to fulfill the purposes for which it was collected, or for the period required by applicable legal, accounting, or regulatory obligations.

9. Updates to This Privacy Policy

The company may update this Privacy Policy from time to time to reflect developments in website services or changes in legal and regulatory requirements.

The updated version will be published on this page together with the revised last-updated date.

10. Contact Us

If you have any questions regarding this Privacy Policy or the information collected through the website, you may contact us through the details below: